HandovarAbout this policy
Handovar (“we”, “us”) provides an AI-powered website chat and live-support platform. This policy explains what we collect, how we use it, and the choices you have. By using Handovar or any website that embeds our chat widget, you agree to this policy.
Who this covers
Handovar is a business-to-business service. Our direct customers are the businesses (“tenants”) who use Handovar to run chat on their own websites and messaging channels. When you chat with a business through a Handovar widget or a connected channel such as WhatsApp, that business is the controller of your conversation; Handovar processes it on their behalf.
Information we collect
- Account data — name, email, business name, and password (stored hashed) for tenants who sign up.
- Conversation data — messages exchanged with the AI or a live agent, and any name, email, or phone number a visitor chooses to share to reach a human.
- Knowledge content — text and website content a tenant adds to train their bot.
- Technical data — IP address, approximate location, browser type, and timestamps, used for security, rate limiting, and reliability.
How we use information
- To provide the chat service — generating answers, retrieving a tenant’s knowledge, and routing conversations to human agents.
- To send transactional email (for example, sign-in links, password resets, and handoff notifications).
- To protect the service against abuse, fraud, and excessive usage.
- To operate, maintain, and improve Handovar.
Service providers
We share data with infrastructure providers only as needed to run the service: hosting and database (Vercel, Supabase), AI model providers that generate replies and search your knowledge base (Groq, Google, and OpenRouter), email delivery (Resend), and payment processing (Paystack). AI providers process this content under their own terms. Where you connect a messaging channel such as WhatsApp, messages are also processed by that channel’s provider (Meta) under their terms. We do not sell personal data.
How AI providers handle content
Some of our AI service providers may retain, log and review content processed through their services, by automated means and by their own personnel, and may use it to operate, secure and improve their own products and services, in each case under their own terms and policies. These providers may process data outside your country, including in the United States. We choose providers we consider reputable and share only what is needed to provide the Service.
Handovar itself does not use your content or your customers’ conversations to train its own models, and does not sell them. Because conversations are processed by third-party AI providers, please do not use the Service to collect or share sensitive personal information, such as health records, financial account details or government identification numbers, unless we have agreed otherwise with you in writing.
Data retention
Conversation and account data are retained while a tenant’s account is active. A tenant may request deletion of their workspace and its data by contacting us. We may retain limited records where required for legal, security, or accounting purposes.
Your choices
You can request access to, correction of, or deletion of personal data we hold about you. If you reached a business through Handovar, please also contact that business, as they control the conversation. You can decline optional cookies and choose not to share contact details in chat.
Security
We use encryption in transit, access controls, and tenant isolation to protect data. No method of transmission or storage is perfectly secure, but we work to protect your information and review our practices regularly.
Contact
Questions about this policy or your data? Email hello@handovar.com.