HandovarThese terms
These Terms of Service (“Terms”) govern your access to and use of Handovar (the “Service”), operated by Fecurai Technologies and Solutions (“we”, “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
The service
Handovar provides an AI-powered chat and live-support platform that businesses embed on their websites and connected channels. We may update, improve, or change features over time.
Your account
- You are responsible for the accuracy of your account information and for keeping your password secure.
- You are responsible for all activity that happens under your workspace.
- You must be authorized to add the widget to any website on which you install it.
Acceptable use
You agree not to use the Service to:
- break the law, infringe others’ rights, or send spam or abusive content;
- upload content you don’t have the right to use, or that is harmful or deceptive;
- attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service;
- resell or misrepresent the Service without our permission;
- collect or share sensitive personal information (such as health records, financial account details or government identification numbers) through the Service, unless we have agreed otherwise with you in writing.
Your content
You retain ownership of the content you add (your knowledge base, messages, and configuration). You grant us the limited rights needed to host and process it to provide the Service. You are responsible for the content your bot serves to your visitors.
Your customers' data
When your customers chat with your bot, you are responsible for their personal data as the business they are dealing with, and we process it on your behalf to provide the Service. You are responsible for giving your customers any notices and obtaining any consents required by law for that processing, including processing by our service providers as described in our Privacy Policy.
Third-party services & AI
The Service relies on third parties (for example hosting, AI model providers, and messaging channels such as WhatsApp via Meta), which process content under their own terms, as described in our Privacy Policy. AI responses are generated automatically and may be imperfect; you are responsible for reviewing how your bot represents your business. Your use of connected channels is also subject to those providers’ terms.
Plans & billing
Paid plans and usage limits, where offered, are described at sign-up or in your dashboard. Fees are billed as stated for your plan. Free-plan features may change.
Availability & disclaimer
The Service is provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, we are not liable for indirect or consequential damages, and our total liability is limited to the amount you paid us in the prior three months.
Termination
You may stop using the Service at any time. We may suspend or terminate access for violations of these Terms. On termination, your right to use the Service ends; some provisions survive by their nature.
Changes & contact
We may update these Terms; material changes will be reflected by the “last updated” date. Questions? Email hello@handovar.com.